Personal Data Protection Policy
This Privacy Policy was last updated on April, 2024
1. INTRODUCTION
verdextract.com as a data controller informs you about how information about you is collected and processed.
Personal data is any information relating to natural persons whose identity is known or can be ascertained.
The protection of your personal data is very important to verdextract.com and we take measures to this end when you visit our online store.
The Privacy Policy applies to all users of the e-shop. This Policy applies to verdextract.com’s collection and use of your personal information (e.g., information that identifies a specific person such as full name or email address).
As reflected in the Terms of Use and the Cookies Policy of our online store, the services provided through the online store are aimed at a general audience, do not target children and do not knowingly collect personal information from children under the age of 18.
Please read this document carefully.
2. WHAT IS PERSONAL DATA
The term “personal data” refers to information of natural persons, such as name, postal address, e-mail address, contact telephone number, etc., which identifies or can identify you, hereinafter referred to as “Personal Data or Data”.
3. WHAT IS THE PROCESSING OF PERSONAL DATA
Any operation or set of operations which is performed, whether or not by automated means, on personal data or on sets of personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
4. WHAT INFORMATION WE COLLECT FROM YOU
Our main concern is to collect only the absolutely necessary data of our visitors/customers, which are appropriate and clear for the intended purpose.
This Data includes the following:
- Data when creating a user account in our online store:
- Mandatory: e-mail address, password
- Optional: first name, last name, gender, date of birth, postal address, telephone number.
- Data from customer transactions through our online store. We collect any complaints or comments made by customers, details about the purchases they made, products added or removed from their shopping cart, wish list, coupon redemptions, as well as the time and manner of customer communication with our online store.
- Interests and shopping preferences, which help us to recommend specific products and services that interest you. Which products in our online store our customers show a preference in order to receive a personalized offer from us.
- Traffic data of our online store or other websites you have browsed before us
- Information collected from the use of cookies in your browser.
- Copies of documents you provide to prove your age or identity when required by law (such as a copy of your police or student ID card).
- Payment information.
- Feedback and reviews of our products.
- The social media username of our visitors, if they have interacted with us through them in order to help us respond to their comments, questions or feedback.
In addition, in order to operate our online store more efficiently, we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the web pages that appear during your visit, the advertisements you clicked on and the search terms you used to visit our online store.
5. USE – DISCLOSURE OF PERSONAL DATA
We use our customers’ personal data to respond to their requests. The personal data of our customers that we collect through our online shop is not shared or transferred to third parties.
6. PERIOD OF RETENTION OF PERSONAL DATA
We retain your Personal Data as long as necessary to fulfil the purposes set out in this Privacy Policy. This means that we will retain your Personal Data for as long as you have an account in our online store.
With regard to your Personal Data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and trade legislation and for warranty purposes).
At the end of this retention period, your data will be completely or anonymously deleted, for example by aggregation with other data, so that it can be used in an unidentifiable way for statistical analysis and business planning.
More specifically for orders, when you place an order, we will retain the personal data you provide for five years so that we can comply with our legal and contractual obligations.
7. PERSONAL DATA SECURITY
Recognizing the importance of the security of our customers’ Personal Data, we have taken all appropriate organizational and technical measures to ensure the security and protection of your Data from any form of accidental or unlawful processing. We use the most modern and advanced methods to ensure maximum security.
The details used to identify you as an account user are two: the Username and the Password. Each time you enter your details, you are granted access to your personal account.
This process is achieved securely through encryption during their transfer to the internet and the company’s servers. According to the same standards, you are given the possibility to change your Personal Security Code (Password) as often as you wish.
After entering the desired code, the new code is encoded and stored in the company’s systems. For this reason, the only person who knows your code is you and you are solely responsible for keeping the code secret from third parties. These measures are reviewed and modified when necessary.
8. YOUR RIGHTS REGARDING THE PROCESSING OF PERSONAL DATA
You have the right to obtain information about your personal data that we have stored at any time, in accordance with applicable law and without charge. We may ask for proof of your identity before providing you with this data.
- You have the right to request the correction – update of your data and verdextract.com will proceed to their immediate correction.
- You have the right to request the deletion of your personal data.
- You have the right to request that verdextract.com stops processing your personal data.
- You have the right to request the restriction of the processing of your personal data by verdextract.com.
- You have the right to request the portability of your personal data to another company.
If it is proven that your personal data was leaked by verdextract.com resulting in material or non-material damage, you have the right to complain to the competent supervisory authority (Personal Data Protection Authority).
To exercise your rights above or if you have questions about our privacy policy or need assistance in exercising or understanding your privacy options, please contact us at info@verdextract.com .
9.CHANGES IN THE DATA PROTECTION POLICY
verdextract.com has the right to modify this Privacy Policy. Any revision will be effective as soon as we post the revised Policy. In the event that material changes are made to this Policy, we will notify you and provide you with an option for future use of such data.